Unstack Substack 2025 Rates & Updates:
Hourly work is billed at a rate of $50.00 CAD (approx. $35.00 USD) per hour with a minimum charge of 30 minutes / $25.00 CAD. Hours are clocked using Clockify and accurate time reports will be sent along with invoices.
Invoicing for biweekly (ongoing) clients takes place on the 10th and 25th of each month. Payment is required within 3 days with late reminders being automatically sent up to 21 days.
Invoices for one-off projects are sent immediately following completion of agreed upon tasks. Payment is required within 3 days.
UNPAID INVOICES: Any invoice left unpaid after the 21-day reminder will result in immediate termination of my services, permanently.
Invoices are issued via Wave Accounting and payment procedures are outlined on each invoice you receive. Clients are given the option to save their method of payment within the app however, automatic payments are only processed by express-written consent. Otherwise, saving your payment method is meant to be a convenience to you for manual payments.
NO-SHOWS: Refunds for Zoom consult no-shows are not available, as each booking blocks billable time slots for other clients. No-shows are welcome to rebook a new consultation at their own cost.
RELATIONSHIP OF PARTIES: It is understood by both parties that the Service Provider (Kristi Keller) is an independent contractor with respect to the Client and not an employee of the Client.
SCHEDULE AND DAYS OFF: I am generally available to provide services Monday to Thursday, 9am – 4pm MST, excluding Canadian/US holidays. Any interruptions to regular work days will be communicated via “out of office” notices posted on my website and auto-responder via email. Advance notice of any time off may not always be given.
Zoom meetings are only available on Thursdays, with the exception of Full Stack clients. Special cases may be considered based on time zone challenges and my workload.
CLIENT NOTICE: Clients are free to email requests for work at any time, however, please note that immediate turnaround is unlikely and on-demand/short notice requests may not be accommodated. I do my best to respond within 24 hours and complete client requests in the order they are received.
LIABILITY: I will not be liable for loss, damage or delay of Client’s project due to circumstances beyond my control. Such circumstances may include (but are not limited to) acts of God, public unrest, power outages, and inability to contact Client. In the event of such loss, damage or delay, I will make every effort to notify Client immediately.
WORK PRODUCT OWNERSHIP: Any works, ideas, discoveries, products, or other information (collectively, the “Work Product”) developed in whole or in part in connection with the services shall be the exclusive property of the Client. In simple terms, once I have sent your completed project, you own it and have full permission to use any/all graphics/images/written work.
CONFIDENTIALITY: I will not at any time or in any manner, either directly or indirectly, use for my personal benefit, or divulge, disclose or communicate in any manner any information that is proprietary to the Client. I will protect such information and treat it as strictly confidential.
Your reading of these terms and conditions constitutes your agreement to all terms and conditions.